Coral Guppies
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Effective Date: October 3, 2026
These Terms & Conditions govern your use of the Coral Guppies website, mobile application, products, services, accounts, orders, and related features. Coral Guppies is operated from Salem, Tamil Nadu, India. By accessing our website, using our application, creating an account, placing an order, or otherwise using our services, you agree to these Terms & Conditions.
Coral Guppies is an online aquatic and aquarium-related business offering products that may include:
Product availability may vary based on stock, breeding cycles, seasonal conditions, supplier availability, and other operational factors.
By using Coral Guppies services, you confirm that:
For orders involving live aquatic livestock, you also agree to the applicable Shipping & Returns Policy.
Certain features may require you to create a customer account.
You are responsible for:
You should notify Coral Guppies if you believe your account has been accessed without authorization.
We may restrict, suspend, or terminate an account where we reasonably believe that the account is being used fraudulently, unlawfully, abusively, or in violation of these Terms.
We make reasonable efforts to provide accurate product descriptions, photographs, prices, availability information, sizes, quantities, and other product information.
However, certain characteristics of live aquatic livestock may naturally vary.
For example:
For live livestock, natural biological variation should be expected.
We reserve the right to correct product information, pricing, availability, or descriptions where an error is identified.
Products displayed on Coral Guppies are subject to availability.
Adding an item to a cart does not necessarily guarantee that the item will remain available until payment is completed.
For limited-stock or live livestock products, availability may change quickly.
If an ordered product becomes unavailable due to an inventory issue or other circumstances, we may contact the customer regarding an appropriate available option, subject to the applicable policy and circumstances.
Prices displayed on Coral Guppies may change without prior notice.
The applicable price is generally the price displayed at checkout at the time the order is placed, subject to correction of obvious pricing or technical errors.
Where applicable, taxes, shipping charges, packaging charges, discounts, loyalty points, promotional benefits, and other applicable charges may be reflected separately or included in the checkout total.
Placing an order constitutes a request to purchase the selected products.
An order is subject to successful payment verification, product availability, customer information verification, and acceptance by Coral Guppies.
We reserve the right to decline, cancel, or modify an order in circumstances including:
If an order is cancelled after payment has been successfully received, the applicable amount will be handled according to the circumstances and applicable law.
Payments may be processed through third-party payment service providers made available by Coral Guppies.
Coral Guppies does not directly store sensitive payment credentials such as card numbers or UPI PINs.
Payment processing may be subject to the terms and policies of the relevant payment provider.
You agree not to use fraudulent, unauthorized, or unlawfully obtained payment methods.
Where a payment is deducted but an order is not successfully created or confirmed, customers should contact Coral Guppies before attempting repeated payments so that the transaction can be checked.
Customers are responsible for ensuring that the following information is accurate:
Coral Guppies cannot be responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, subject to applicable law and the applicable Shipping & Returns Policy.
Orders containing live fish, shrimp, snails, plants, or other live aquatic livestock are subject to additional shipping and handling considerations.
Live aquatic organisms are sensitive to:
Customers purchasing live livestock acknowledge the biological and transportation-related risks associated with live aquatic products.
Detailed requirements concerning live-fish shipping, delivery, acclimation, DOA claims, unboxing videos, courier delays, replacement/store credit, and related matters are provided separately in our Shipping & Returns Policy.
The Shipping & Returns Policy forms part of the terms applicable to relevant purchases.
Our Shipping & Returns Policy contains specific provisions relating to:
Customers should review the Shipping & Returns Policy before placing an order.
In the event of a conflict concerning a specific shipping, live-arrival, or DOA matter, the applicable provisions of the Shipping & Returns Policy will govern that matter, subject to applicable law.
Customers are responsible for following appropriate aquarium and livestock-care practices after receiving their order.
This may include appropriate:
Losses arising after successful delivery and acceptance of livestock may be subject to the applicable Shipping & Returns Policy.
Coral Guppies may provide loyalty points, rewards, credits, or similar benefits to eligible customers.
Loyalty points:
The available loyalty balance displayed in the customer's account may be subject to verification.
Coral Guppies may modify the structure, earning rate, redemption rules, or other conditions of its loyalty program from time to time, subject to applicable law.
Coral Guppies may offer:
Promotional offers may have specific eligibility requirements, expiry periods, usage restrictions, or other conditions.
Unless expressly stated otherwise, promotional benefits:
Coral Guppies may modify or discontinue promotional programs subject to applicable law.
Customers may be permitted to submit reviews, photographs, videos, comments, or other content relating to their Coral Guppies purchases.
You agree not to submit content that:
By submitting content, you grant Coral Guppies a non-exclusive right to use, reproduce, display, publish, or otherwise use the submitted content for legitimate business, marketing, website, application, or promotional purposes, subject to applicable law.
We may remove content that violates these Terms or applicable law.
Coral Guppies™ is a trademark used by Coral Guppies in connection with its business, products, services, branding, and related activities.
The Coral Guppies name, trademark, logo, branding, website design, application interface, original photographs, graphics, product descriptions, text, videos, illustrations, and other original materials are owned by or used by Coral Guppies and are protected by applicable intellectual-property laws to the extent applicable.
You may not, without prior written authorization:
Nothing in these Terms grants you a license to use the Coral Guppies trademark or other intellectual property.
You agree not to:
We may restrict access where we reasonably believe that these Terms have been violated.
Coral Guppies may use third-party services including:
Third-party services operate according to their respective terms and policies.
Coral Guppies does not own or control independent third-party courier networks or payment networks.
For shipping-specific responsibilities and courier-related matters, please refer to the Shipping & Returns Policy.
By creating an account or placing an order, you may receive communications relating to:
Marketing communications may be subject to applicable consent and opt-out requirements.
Coral Guppies may restrict, suspend, or terminate access to an account where reasonably necessary due to:
Where appropriate, we may investigate suspicious activity before taking action.
Coral Guppies will take reasonable steps to provide accurate information and reliable services.
However, to the extent permitted by applicable law, Coral Guppies shall not be responsible for losses arising from circumstances outside our reasonable control, including third-party service interruptions, courier delays, internet or telecommunications failures, force majeure events, or other circumstances beyond our reasonable control.
Nothing in these Terms is intended to exclude or restrict any consumer rights, statutory rights, or remedies that cannot lawfully be excluded or restricted under applicable law.
For live livestock, specific shipping and DOA matters are governed by the applicable Shipping & Returns Policy.
Coral Guppies shall not be responsible for delays or inability to perform obligations caused by circumstances beyond reasonable control, including circumstances such as:
Where reasonably possible, Coral Guppies will attempt to communicate significant operational disruptions to affected customers.
We may periodically modify:
Such changes may be made to improve our services, respond to operational requirements, or reflect changes in products and business practices.
Coral Guppies may periodically review and update these Terms.
When material changes are made, the updated version will display a revised Last Updated and Effective From date.
Unless otherwise required by applicable law, the updated Terms generally apply to use of the website, application, and services after the effective date.
Terms applicable to an already completed transaction will be considered together with the policies and terms applicable to that transaction at the relevant time, subject to applicable law.
Our collection, use, storage, and processing of personal information are governed by our separate Privacy Policy.
By using our services, you acknowledge that you have had the opportunity to review our Privacy Policy.
Our shipping, delivery, live-arrival, DOA, replacement, store-credit, and return-related procedures are governed by our separate Shipping & Returns Policy.
Customers purchasing live livestock should review that policy before placing an order.
These Terms shall be governed by the applicable laws of India.
Subject to applicable law, disputes relating to the use of Coral Guppies services shall be subject to the jurisdiction of the appropriate courts and authorities having jurisdiction over the relevant matter.
Nothing in this section is intended to limit any mandatory consumer rights or statutory remedies available under applicable law.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally permissible.
The remaining provisions shall continue to remain effective to the extent permitted by law.
Failure by Coral Guppies to enforce any provision of these Terms on a particular occasion does not constitute a waiver of our right to enforce that provision in the future.
These Terms, together with applicable policies referenced within them, including the Shipping & Returns Policy and Privacy Policy, constitute the terms governing your use of Coral Guppies services, subject to applicable law.