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Shipping & Order Information
All orders are shipped within 2–3 business days after confirmation. Order updates will be shared via WhatsApp.
We provide a 100% Live Arrival Guarantee. In rare cases the courier may request customers to collect the parcel from their local hub since these are live fish.
Refund Policy:
• 100% refund only when thermocol box option is selected.
• Without thermocol box, only 50% refund is eligible for DOA or transit damage.
All refunds are processed within 5 working days.